Mate Casino

Privacy Policy

Website: mate-casino.net

Last Updated: January 12, 2026

Mate Casino (“we”, “us”, “our”) operates the website mate-casino.net (the “Website”) and provides online gambling and related services (the “Services”). We act as a data controller in respect of your personal data. This means we determine how and why your personal information is processed and we are responsible for complying with applicable data protection laws, including:

  • The EU General Data Protection Regulation (“GDPR”) where it applies,
  • Relevant Australian privacy and gambling regulations, and
  • Anti-Money Laundering and Counter-Terrorism Financing (“AML/CTF”) obligations in the jurisdictions in which we operate.

By registering an account, using our Services, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here, to the extent that consent is required under applicable law. In some cases, we may process your data because we are legally required to do so or because it is necessary for the performance of a contract with you.

If you have any questions, contact us at: [email protected].

Information We Collect

We collect and process different categories of personal information in order to provide and improve our gambling Services and to comply with legal obligations.

Identification and Contact Details

  • Full name
  • Date of birth and age verification data
  • Residential address and country of residence
  • Email address
  • Telephone number
  • Username and account ID

Account and Transaction Information

  • Account registration details and account status
  • Deposit and withdrawal history
  • Betting history and game play records
  • Account balances and bonus usage
  • Payment method details (e.g., partial card numbers, e-wallet identifiers; we do not store full payment card numbers where this is handled by certified processors)

Verification and KYC Documentation

To comply with AML/CTF and responsible gambling requirements, we may collect:

  • Copies of identity documents (e.g., passport, national ID card, driving licence)
  • Proof of address (e.g., utility bill, bank statement)
  • Source of funds or source of wealth documentation where required
  • Any other information reasonably required to verify your identity, age, and lawful use of our Services

Technical and Usage Data

  • IP address and approximate geolocation
  • Device identifiers, device type, operating system, browser type and version
  • Access dates and times, pages viewed, clickstream data
  • Login timestamps, session duration, and activity logs
  • Cookies and similar tracking technologies

Communication and Correspondence

  • Records of emails, live chat transcripts, and other communications with our customer support team
  • Details of complaints, dispute resolution, and feedback
  • Records of your marketing preferences and consent

Responsible Gambling and Risk Data

  • Self-exclusion records
  • Deposit and loss limits, reality checks, and gambling behaviour metrics
  • Risk and fraud scores generated by us or third-party systems

How We Use Your Information

We process your personal data only where we have a lawful basis under applicable law, such as performance of a contract, legal obligation, legitimate interest, or, where appropriate, your consent.

We use your information for the following purposes:

  • Account Registration and Management: Creating and maintaining your player account; Verifying your identity, age, and eligibility; Processing account changes.
  • Provision of Gambling Services: Enabling you to place bets and participate in games; Processing deposits, withdrawals, and bonus allocations; Managing game sessions.
  • Customer Support: Responding to requests and complaints; Providing technical assistance; Communicating service-related updates.
  • Compliance with Legal and Regulatory Obligations: Meeting AML/CTF, responsible gambling, and licensing requirements; Conducting identity checks and sanctions screening; Maintaining legally mandated records.
  • Fraud Prevention and Security: Monitoring accounts to detect fraud or abuse; Enforcing Terms and Conditions; Protecting systems and players from threats.
  • Risk Management and Business Operations: Conducting internal audits; Managing risk and business continuity; Defending legal rights.
  • Analytics and Service Improvement: Analysing game performance and user behaviour on an aggregated basis; Improving functionality and user experience.

Marketing Communication

How We Use Your Data for Marketing

With your consent where required, we may use your contact information and account data to send promotional emails, SMS, or in-site messages regarding bonuses, new games, and loyalty programmes.

How to Opt-Out

You may opt-out of receiving direct marketing communications at any time by:

  • Using the unsubscribe link provided in marketing emails
  • Adjusting your marketing preferences in your account settings
  • Contacting us at [email protected]

Opting out of marketing does not affect communications that are purely transactional or legally required.

Obtaining Personal Information

We collect personal data from the following sources:

  • Directly from You: Registration, profile updates, deposits/withdrawals, or contact with support.
  • Automatically: Through cookies, log files, and technical data from your device.
  • Third-Party Providers: Identity verification services, payment providers, game providers, and marketing affiliates.

Data Recipients

Within our organisation, access to your personal data is limited to those employees and contractors who need to know it to perform their duties, including customer support, payments, compliance, IT, and marketing teams. All personnel are bound by confidentiality obligations.

Releasing Data to Third Parties

We may disclose your personal data to selected third parties, including payment processors, game and platform providers, identity verification services, professional advisors, and regulatory or law enforcement authorities. We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal information only for as long as necessary. In most cases, for AML/CTF compliance, we are required to retain key customer and transaction records for a minimum of five (5) years after account closure. After this period, data is securely deleted or anonymised unless a legal dispute requires further retention.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information, including encryption (TLS/SSL), firewalls, access controls, and regular security monitoring. You are responsible for maintaining the confidentiality of your login details.

Your Rights & Contacting Us

Subject to applicable law, you may have the following rights: Right of Access, Right to Rectification, Right to Erasure (subject to retention periods), Right to Restriction of Processing, Right to Data Portability, Right to Object, and Right to Withdraw Consent.

To exercise your rights, please contact us at: [email protected].

You also have the right to lodge a complaint with a competent data protection authority.

Cookie Policy

We use cookies to enhance your experience, support core functionality, and provide relevant content.

  • Essential Cookies: Required for secure login and navigation. These cannot be switched off.
  • Functional Cookies: Remember preferences like language or display settings.
  • Analytics and Performance Cookies: Help us understand how visitors use the Website.
  • Advertising and Targeting Cookies: Used to deliver relevant adverts and measure campaign effectiveness.

You can manage or disable cookies via your browser settings. Blocking some cookies may impact your experience of the Website.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any changes will be posted on this page with an updated date.