Mate Casino

Responsible Gaming

General Introduction

mate-casino.net is committed to providing an online entertainment experience that is safe, fair, and responsible. Gambling is a form of entertainment only. It should be treated in the same way as going to a movie or a concert: you pay for an experience, and there is a real possibility you will not receive any money in return.

Gambling:

  • Is not a source of regular income
  • Is not a reliable way to solve financial problems or repay debts
  • Is not suitable for anyone seeking to “win back” money they have lost

We recognise that, for some individuals, gambling can lead to financial, emotional, or social harm. We therefore provide a comprehensive set of tools and policies designed to help you stay in control and to support you if gambling stops being fun.

If you ever feel that your gambling is becoming problematic, we strongly encourage you to make use of the tools described below and to seek professional assistance where appropriate.

For any questions or assistance, please contact us at [email protected].

Personal Responsibility and Safe Gambling Practices

To keep your gambling under control, we recommend that you:

  • Gamble only with money you can afford to lose
  • Set clear limits on the time and money you spend on gambling
  • Never gamble when under the influence of alcohol, drugs, or when feeling depressed or anxious
  • Never use gambling as a way to escape problems or relieve stress
  • Never chase your losses – money lost is not an investment to be regained
  • Balance gambling with other hobbies, responsibilities, and social activities

If you are concerned about your own gambling behaviour, consider asking yourself if you gamble with money intended for bills, borrow money to gamble, or lie about your habits. If you answer “yes” to these questions, you may be at risk. We strongly advise you to use our limit and exclusion tools and seek external support.

Personal Limits Feature

mate-casino.net provides a dedicated “Personal Limits” section within your account. These tools are designed to help you manage and restrict your gambling activity so that it remains within safe and affordable boundaries.

You can access the Personal Limits area after logging in. From there, you can configure:

  • Deposit Limits
  • Loss Limits
  • Wager (Bet) Limits
  • Cooling-Off Limits
  • Self-Exclusion Limits

Amending Your Limits

To promote responsible decision-making and reduce the risk of impulsive changes:

  • Decreasing Limits: Any decrease in your existing limits (e.g., lowering your daily deposit amount) will take effect immediately.
  • Increasing Limits: Any request to increase or remove an existing limit will be subject to a cooling-off period. The increase will not take effect immediately; there will be a delay designed to prevent rash decisions.

Types of Limits

Deposit Limit

A Deposit Limit allows you to control the total amount of money you can deposit into your mate-casino.net account within a specified period (daily, weekly, or monthly).

  • Once the limit is reached, you will not be able to make additional deposits until that period has elapsed.
  • Lowering your deposit limit takes effect immediately; increasing it requires a cooling-off period.

Loss Limit

A Loss Limit allows you to cap the total amount you can lose over a given period. This limit is based on your net loss (Total Deposits – Withdrawals). Winnings are not treated as additional budget under this limit.

  • Once reached, you will be restricted from placing further bets until the period resets.
  • Decreases are applied immediately; increases are subject to a cooling-off period.

Wager (Bet) Limit

A Wager Limit sets a maximum total amount you can stake (bet) over a chosen period, regardless of whether those bets win or lose. This focuses on the volume of your gambling activity.

  • Once reached, you will not be able to place additional bets until the period resets.
  • Lowering the limit is effective immediately; increasing it is subject to a cooling-off delay.

Cooling-Off Limit (Short-Term Breaks)

If you feel the need to temporarily step away, you can use the Cooling-Off Limit for a period ranging from 1 day up to 6 months.

  • During this period, you will not be able to deposit funds or gamble.
  • You retain access to your account for withdrawals only.
  • Once activated, a cooling-off period cannot be cancelled or shortened.

Self-Exclusion Limit (Formal Self-Exclusion)

For customers at serious risk, Self-Exclusion allows you to disable your account for a specified period (e.g., 6 months, 1 year). During this time, you cannot log in, deposit, or gamble. We will stop sending marketing communications during this time. Once applied, it cannot be revoked.

Self-Exclusion by Request (Manual Account Blocking)

If you cannot use the automated tools, you may request manual account blocking by contacting [email protected]. Please provide your name, registered email, and the duration (definite or indefinite).

Handling of Remaining Funds

Any remaining real-money balance will be handled in line with our Terms and Conditions and applicable laws. Where possible, we will process withdrawals of eligible funds upon your request, subject to standard KYC/AML procedures.

External Help & Support

If you suspect a gambling problem, we strongly recommend seeking independent, professional support:

Protection of Minors

mate-casino.net is strictly for adults only (18+). We implement multiple safeguards to prevent underage gambling, including Know Your Customer (KYC) and age verification procedures.

If underage gambling is confirmed, we will void bets, return deposits, and suspend the account. We reserve the right to close accounts where false information was provided.

Advice for Parents and Guardians

If you share devices, we recommend logging out after each session and using password protection. Consider using internet filtering and parental control software such as Net Nanny ([https://www.netnanny.com](https://www.netnanny.com)) or Google Family Link.

Contact and Further Information

If you have any questions about this Responsible Gaming Policy or need assistance setting limits, please contact us at:

Email: [email protected]